Privacy Policy

Information we collect

• Information you provide: contact details, such as your name and email address; account and organization details; requests, support messages, and information you submit through forms or calls.
• Service and connected-source information: account identifiers, connection details, and content you or an authorized organization choose to connect or submit, including documents, messages, agent sessions, and associated metadata. The information depends on the permissions and sources you select.
• Technical and usage information: IP address, browser and device information, request and security logs, referring website, campaign attribution, page visits, clicks, scroll depth, engagement, approximate location inferred from IP address, and performance information. Cookies and browser storage may recognize a browser or remember preferences.
• Information from others: identity and organization details from sign-in providers, authorized integrations, and, when marketing tools are enabled, business-contact or company information from visitor-enrichment providers.

How we use information

We use information to operate and secure OpenCrawl, authenticate accounts, provide requested features, process authorized content, respond to inquiries, administer customer relationships, understand and improve the website and Services, measure campaigns, market our Services where permitted, prevent abuse, and comply with law. We may use aggregated or deidentified information that does not reasonably identify you.

Where European or UK data protection law applies, our legal bases depend on the activity: performing a contract, legitimate interests in operating and protecting our business, compliance with legal obligations, and consent where required, including for optional tracking. You may withdraw consent without affecting processing that occurred before withdrawal.

Website cookies, analytics, and marketing

Our website uses several tools with different controls:

• Hosting and baseline visitor measurement: Cloudflare serves and protects the website and may provide traffic measurement. Letter provides visitor measurement and website-experience features. The Letter script loads when a marketing page is opened and may use browser storage. These page-load integrations operate separately from the optional tracking choices below.
• Analytics choices: Google Analytics, PostHog, and Microsoft Clarity are enabled through our analytics controls. They can collect usage events; PostHog and Clarity can provide heatmaps and session replay. Our PostHog configuration masks page text and inputs. The Google tag library loads on the landing page with storage consent initially denied; our analytics configuration and events wait for analytics permission.
• Marketing choices: RB2B, LinkedIn Insight, and Meta Pixel may be enabled when you allow marketing. These tools can associate visits with a person or company, measure advertising, and support audience matching. Providers may combine information with data they already hold.

Enabled providers depend on our current configuration. Our custom event instrumentation excludes form values, email addresses, setup-prompt text, search queries, dataset contents, and media contents. This does not mean the hosting, replay, or enrichment providers receive no personal information: network requests and their own features may still process identifiers and usage information.

You can review the providers’ information at Cloudflare, Letter, Google, PostHog, Microsoft, RB2B, LinkedIn, and Meta.

Your privacy choices

Open privacy choices on the landing page to decline optional analytics and marketing, allow analytics only, or allow both. You can revisit the control in the footer at any time. Withdrawing optional permission reloads the page to stop the previously enabled integrations. This browser-level setting does not delete information already received by a provider and does not control the separate page-load integrations described above.

You can also block or clear cookies and website storage through your browser; clearing storage may reset saved preferences. For requests concerning personal information, including page-load measurement or previously collected information, contact [email protected]. To unsubscribe from promotional email, use its unsubscribe option or contact us; service-related messages may still be sent.

Advertising and visitor-enrichment disclosures may constitute “sale,” “sharing,” or targeted advertising under some US privacy laws. To request Do not sell or share my personal information or opt out of targeted advertising, decline marketing in privacy choices and contact us for information not controlled by that browser setting. We do not represent that the website currently detects every browser-based opt-out signal.

How we share information

We disclose information to service providers that help us host, secure, authenticate, support, analyze, and operate OpenCrawl; to integrations, agents, and people you or your organization authorize; and to analytics, advertising, and enrichment providers as described above. Workspace administrators may manage access and information in their workspace.

We may also disclose information when reasonably necessary to comply with law or legal process, protect rights and safety, prevent fraud or abuse, or in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable protections. We may disclose information with your direction or consent.

Business customer content

When a business customer uses OpenCrawl to process information from its workspace or connected sources, that customer generally determines the purpose of that processing. We process that content on its behalf under the applicable customer agreement. The customer is responsible for its notices, authorizations, and access decisions. This policy does not replace those arrangements. For a request about information controlled by your employer or another customer, contact that organization first; we can assist it as appropriate.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including providing Services, maintaining customer relationships, resolving disputes, protecting security, and meeting legal or accounting obligations. The period varies with the type of information, customer instructions, account status, and legal requirements. Deletion may be subject to backup cycles and lawful retention requirements.

We use technical and organizational measures intended to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International processing

We are based in the United States, and we and our providers may process information in the United States and other countries whose privacy laws may differ from those where you live. Where applicable law requires safeguards for a cross-border transfer, those safeguards must apply to the transfer. Contact us for information about safeguards relevant to your information.

Your rights

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; restrict or object to processing; withdraw consent; or opt out of sale, sharing, or targeted advertising. You may also have a right to appeal a denied request or complain to a data protection authority. We will not discriminate against you for exercising applicable privacy rights.

Send requests or appeals to [email protected], with enough information to identify the relevant account or interaction. We may verify your identity and the authority of an authorized agent before responding, and legal exceptions may apply. Please do not send passwords or sensitive identity documents in an initial email.

Children

OpenCrawl is intended for adults and business use, and is not directed to children under 13. If you believe a child has provided us personal information, contact us so we can review and address it.

Changes and contact

We may update this policy as our practices change. We will post the revised policy with an updated date and provide additional notice where required by law.

For privacy questions and requests, contact [email protected].